TERMS & CONDITIONS

Ichu intends on offering you the simplicity of shopping online, making your shopping experience as easy, enjoyable and rewarding as possible. Access to and use of this website and the products and services available throughout are subject to the following terms and conditions.


RETAIL TERMS:

PAYMENT 
Ichu supports payments via PayPal, Visa, Master Card, American Express, Direct Credit and AfterPay.

DELIVERY

Ichu is based in Sydney, Australia and ships worldwide. Orders received before 3 pm AEST are usually dispatched the same day, except during sale periods and on public holidays, when dispatch may take up to 48 hours.

Within Australia, delivery typically takes 2–5 business days, and international orders usually arrive within 7–14 business days, depending on the destination and service chosen.

All orders are sent with tracking, and higher‑value shipments may require a signature on delivery. Estimated delivery times are set by the Australia Post couriers and Ichu is not responsible for any delays that occur after your order has been dispatched. Tracking numbers will be send via email once the order has been processed.

RETURNS - FAULTY AND DEFECTIVE WORKMANSHIP
Claims for faulty and defective workmanship can only be made within 30 days of receiving the goods as the warranty covers manufacturing faults only. All claims must be notified as soon as they are identified and providing photos of the issue found. Once the item is returned, reviewed and approved, a refund or new product will be provided (customer preference) accordingly within 7 days. If the product is found to be worn or damage has been caused that is not related to manufacturing or shipment then the claim will be rejected and the product will be returned to sender. 

EXCHANGE POLICY
An exchange or credit note (via online coupon) is available on all full priced items within 7 days of purchase only. You must retain your proof-of-purchase email and all items must be in new and unused condition with original tags and packaging. 

You must indicate your intention to exchange within 7 days of the date of delivery and return the item to us within 7 days of receiving the purchase in order for an exchange to be made. Ichu will determine whether this is granted or not once the item has been returned.

Credit note online coupons are valid for 3 months as we do NOT offer cash refunds and strictly NO exchange on sale or discounted lines.

PLEASE NOTE: For hygiene reasons, we do not offer exchange on earrings.

COPYRIGHT
Copyright © 2010 Ichu, All rights reserved.
By placing an order with Ichu, you agree to the above terms and conditions.

CUSTOMER PRIVACY
We take your privacy and security very seriously, Ichu will only collect and store information about you that is necessary to assist us in responding to your enquiry, request, comment or purchase. Our privacy policy ensures your data will not be provided to any other organisation. You have the option to cancel this service at any time.

ONLINE SHOPPING SECURITY
Your credit card information passes through a secure firewall to the transaction server of our trusted banking partner the National Australia Bank. No personal information will be given to third parties without your consent.

WHOLESALE TERMS:

GOODS OWNERSHIP
Goods remain the property of Ichu until full payment is received and cleared. 

ORDERING
Wholesale Store orders can be placed online via the secure check out. Every effort will be made to dispatch orders within 1-2 business days. Ichu actively updates the websites stock levels to ensure they are inline with availability. Items in stock will be shipped immediately and if you are after something specific please contact us. Orders are shipped and charged through Australia Post. If you require any assistance, please contact us

SALES
Please be mindful that we will promote sales for our retail customers and these discounts are NOT eligible for wholesale customers on top of their wholesale price. Any orders placed during a sale period will either be refunded or edited to the correct wholesale price.

PAYMENT
Ichu accept payments by credit card (Visa, MasterCard and Amercian Express), Paypal, direct deposit and AfterPay.

RETURNS - FAULTY AND DEFECTIVE WORKMANSHIP
Claims for faulty and defective workmanship can only be made within 30 days of receiving the goods as the warranty covers manufacturing faults only. All claims must be notified as soon as they are identified and providing photos of the issue found. Once the item is returned, reviewed and approved, a refund or new product will be provided (customer preference) accordingly within 7 days. If the product is found to be worn or damage has been caused that is not related to manufacturing or shipment then the claim will be rejected and the product will be returned to sender. 

Ichu takes no responsibility for careless cleaning, wear and tear or any storage issues. 

Custom orders and sale items can not be returned.

PRICE & SIZE
Prices are subject to change without notice, and are usually determined by the changing cost of silver and $USD conversion rates. Prices are in Australian Dollars and inclusive of GST, while delivery is charged separately. All sizes quoted are approximate and ‘may’ vary slightly as many of our items are hand-made.

PRIVACY POLICY
We take your privacy and security very seriously. Ichu will only collect and store information about your business that is necessary to assist us in responding to your enquiry, request, order or comment. Our privacy policy ensures your data will not be provided to any other organisation.

ONLINE SHOPPING SECURITY
Your credit card information passes through a secure firewall to the transaction server of our trusted banking partner the National Australia Bank (NAB). No personal information will be given to third parties without your express consent.